It’s been a few days now since the relaunch of the Skittles.com website, and it’s been getting a huge amount of buzz for it’s groundbreaking use of social media in an official setting.
The only problem is, they’re doing it wrong, and they made a damn mess of it.
When I first heard the concept, I was very excited. I’m a huge fan of an openly social web, where the opinions and facts from people all over the world can help shape a brand. It’s clearly the direction the web is going, and a natural evolution from the early days of product reviews and recommendations.
As soon as I went to the site, however, I was repulsed, as it’s the laziest, most confusing implementation that I ever could have imagined. Completely different from what I was expecting, in every way.
